BALENCIAGA CAGOLE MINI

Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address
If you have any request for change of shipping address, please email us at Myrzluxury@gmail.com within 12 hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number
Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.

For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms. Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

At Myrz Luxury, we take pride in offering only authentic luxury goods. Every item is carefully inspected before shipping to ensure quality and authenticity.

Eligibility for Returns

• Returns are accepted only if the item is proven not authentic or if there is a major defect not disclosed at the time of purchase.
• Due to the nature of luxury goods, we do not accept returns for change of mind, preference, or sizing issues.
  

Cancellation Policy

• Orders may be cancelled within 24 hours of purchase without penalty.
• After 24 hours, cancellations will incur a 20% cancellation fee of the total order value.
  

Refunds

• Approved refunds will be processed to the original payment method.
• Refunds may take 7–14 working days depending on your bank/payment provider.
  

Non-Refundable Conditions

• Items that have been used, altered, or damaged after delivery.
• Items sold under final sale / clearance categories.
• Requests made more than 7 days after delivery.
  

Return Procedure

• Contact our team at [insert your email/WhatsApp] with your order number and photos of the item.
• Once approved, the item must be returned in its original packaging, with authenticity cards, dust bag, and accessories (if any).
• Shipping fees for returns are the responsibility of the buyer unless the return is due to a mistake on our part.
  

At Myrz Luxury, we stand behind the authenticity of every item we sell. Our mission is to provide you with complete peace of mind when purchasing luxury goods.

Certified Authentic

• Every item undergoes a strict authentication process, including professional inspection and verification using Entrupy AI authentication technology – the industry leader in luxury authentication.
• We guarantee that all items are 100% authentic and sourced from trusted suppliers.
  

Full Refund on Authenticity

• In the unlikely event an item is ever proven not authentic by a reputable third-party authenticator, we offer a full refund of your purchase.
• This ensures your investment in luxury goods is always secure.
  

Transparency & Trust

• Each item is listed with detailed photos, descriptions, and condition reports, so you know exactly what you are purchasing.
  

For additional assurance, you may request a copy of the authentication certificate upon purchase.